Privacy Policy

Last Updated: February 18, 2025

Bloom Therapy ("we," "our," or "us") is committed to protecting your personal information in compliance with Quebec's Law 25 and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services.

1. Collection of Personal Information

We collect personal information in the course of providing our services. This may include:

Name, contact details (email, phone number, address)
Date of birth and demographic information
Health-related information relevant to psychotherapy services
Payment and billing details
Any other information you provide when using our services

We collect personal information directly from you, through our website, email communications, or consultations.

2. Purpose of Collection

We collect and use your personal information for the following purposes:

To provide psychotherapy services
To manage appointments and client records
To process payments and issue invoices
To communicate with you regarding services, updates, or administrative matters
To comply with legal and regulatory obligations

3. Consent and Your Rights

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Under Law 25, you have the following rights:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request corrections to inaccurate or incomplete information
Right to Withdraw Consent: Withdraw consent at any time for non-essential data processing
Right to Deletion: Request the deletion of your personal data, subject to legal obligations
Right to Data Portability: Receive your data in a structured, commonly used format

To exercise your rights, please contact us at info@bloomtherapyclinic.ca

4. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may share your data with:

Professional advisors (e.g., legal counsel, licensed mental health professionals) as required
Regulatory bodies if legally mandated
Secure third-party service providers for hosting, billing, or scheduling

All third parties are required to adhere to confidentiality and security obligations.

5. Security Measures

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. Measures include:

Encrypted storage of digital records
Access controls and confidentiality agreements for staff
Regular security assessments

6. Data Retention

We retain your personal information only as long as necessary to fulfill service, legal, and regulatory requirements. Once no longer needed, data is securely deleted or anonymized.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to enhance your experience. You can modify your browser settings to disable cookies if you prefer.

8. Cross-Border Data Transfers

If your data is stored or processed outside Quebec, we ensure compliance with Law 25 through contractual safeguards.

9. Contact Information – Privacy Officer

If you have questions, concerns, or requests regarding your personal information, please contact us at:

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Effective Date."